Frequently Asked Questions

Everything you need to know about shopping at Hair Care

Are your hair care products suitable for all hair types?

Yes, we offer a diverse range of products specifically formulated for various hair types, including curly, straight, color-treated, and damaged hair. Please check the 'Hair Type' filter on our shop page to find your perfect match.

How long does shipping take?

We process orders within 24 hours. Standard domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.

What is your return policy?

We offer a 14-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened or used.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. In select regions, we also offer Cash on Delivery (COD).

Are your products organic and sulfate-free?

Many of our collections are organic and 100% sulfate-free. You can find a full list of ingredients on each product page to ensure they meet your personal hair care standards.

How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number and a link to the courier's website to monitor your delivery progress.